We lost Monsters Inc, a rented DVD from Netflix. The website has a spot where you can report a shipping or DVD problem. The choices are:

• I haven’t received the DVD yet
• I received a mailer without a DVD in it
• I received the wrong DVD
• The DVD is damaged, scratched or unplayable
• I don’t have the white sleeve or red envelope to return the DVD
• I returned this DVD, but Netflix hasn’t received it
• I have lost or damaged this DVD and would like to pay for it

So I called Netflix about the matter. By the way, they have an great feature on the website where a code is generated next to the telephone number. By entering the code, the customer service rep has my account information ready without a million questions to verify my identify. The lady said that a lost DVD would cost $14 charged to my account. I was hoping she would have mercy and waive the fee altogether. Here’s the good part, Netflix will refund the fee if the movie is found and returned at a later date. So, I charged the $14 and hoped for the best.

**Before I could finish this blog, Heather found the missing DVD buried under bills on our desk upstairs. We’re not paying the bills – just moving them.