Archive for October, 2008

• AT&T

  Date: 2008.10.09 | Category: House | Response: 0

  Yesterday I spoke with 5 humans and 2 robots (aka automated systems) in order to combine the bill for my dry loop DSL line with my cell phone bill.  I still will be getting separate bills.  My call was still not completely resolved to my satisfaction after a total call time of 51:29

  I wish I knew if anyone would care to know these things.  Would the CEO/CFO care? Would the manager of customer service care? or the VP?  Could I, the peon, affect the direction of the gargantuan mess known as AT&T?  

   I think getting transferred four times is poor business.  With the payment robots I have no issue.  The people cause the problems. Someone isn’t getting trained. And that first robot should know more and be able to direct a person better so I don’t end up getting transferred 4 times.

  And try as I may, I can’t seem to resolve my issues online. Still. Even though now I have internet access.  It always made me laugh when the operator would say, Thank you for calling; you could visit us at att.com.  And I would say, No, I can’t visit ATT.com and that’s why I’m calling you because i don’t have DSL.  But now it’s easier to be on hold for an hour while doing dishes than to try to navigate the website and find the results I want.

• Silly

  Date: 2008.10.09 | Category: Bible Study, Twins | Response: 0

  The twins are in their first year of AWANA Cubbies at EFCCL.  Somehow Thursday slipped up on me this week.  Suddenly it was Wednesday night and I was not only ironing on patches for the vests, but I was trying to cram the verse into their heads. 

  This week’s verse was from Luke 1.30.  “…my eyes have seen Your Salvation”.   Now we’ve talked alot about the gospel with the girls, but Salvation was a new word and Rob was explaining it while I went and did something else like locate a blanket or a bunny.  I overheard him giving examples of things to be saved from, namely Monsters.  Rachel was satisfied.

  This morning, on the way to AWANA, I remembered that we needed to review that verse again. So Alexis says, “Why salvation?”  Now if you know preschoolers well, you know she doesn’t mean Why as in logical explanation please, but What is salvation.  So I explain the gospel again:

  me: Salvation means Jesus died on the cross for our sins. 

  Rachel pipes in, Salvation means no monsters. 

  me: What? That’s what Daddy told you isn’t it?  But that’s not what Daddy meant.

  Alexis: Daddy is so silly!

  Rachel: Daddy is silly.

  Alexis: Mommy, did you know that God is not silly?

  Me: I’m not sure if God is silly or not….

  Alexis: God is never silly. But my Daddy is silly.

  Me: How do you know that God is not silly? Can you prove it?

  A& R: Yes, we can provement.

  me:  Where in the Bible does it say God is not silly? Is there a verse that says that?

  Rachel: Yes. GOD IS TRUTHFUL. 

  I secretly smirked.  John 3.33 God is Truthful.  This was the AWANA verse from 2 weeks ago.

• Cracked Bunnies

  Date: 2008.10.06 | Category: Twins | Response: 0

  It’s 6:30 a.m. And I hear footsteps. 

  I rouse up enough from my sleep to realize I have a pair of children at the side of my bed.

  Alexis says in a forlorn voice, “Mommy, Look at this bunny!” thrusting it in my direction.  I began to look at it with half an eye. “It’s got cracks in it!”

  I study the bunny all over, looking for cracks, fluffy stuffing falling out of the telltale crack.  I find nothing so I assume it’s a made-up 3-year-old problem.  I say, “Cracks?”

  “Yeah. There’s cracks all over.  It could be because it’s old like Meemaw’s face.”

  I somehow muster the strength to suppress uproarious laughter for 2 reasons. One: it’s six-thrity in the morning. Two: I respect Meemaw.